" Many people simply don't know where to start when dealing with these situations. " Most often these sorts of situations come up spontaneously and out of nowhere, and many people cannot come up with more than a knee-jerk response to them. " Physiologically, humans are designed to handle stressful situations with fists and feet (and the related hormones and physical reactions), not intelligence and attentiveness. Most times, however, they don't do very well at all, for several reasons. People generally choose to at least try to handle this sort of situation as well as they possibly can. What's a Crucial Conversation? A crucial conversation is a discussion between two or more people where (1) stakes are high, (2) opinions vary, and (3) emotions run strong. Three Billion New Capitalists By Cyde Prestowitz No part of this summary may be reproduced or transmitted in any form or by any means, electronic, photocopying, or otherwise, without prior notice of Published by BusinessSummaries, 3001-91, 11010 NW 30th St., Suite 104, Miami, Florida 33172 ©2006 BusinessSummaries All rights reserved. This book, the, is the author’s stab at teaching others how to handle– and even master– crucial conversations, and by doing so change their lives. Plus by dealing with even one conversation in a particular way, you determine a pattern of behavior that shows up in all subsequent conversations. An element of one’s daily routine could be forever altered, for better or for worse. These are day-to-day occurrences that affect everyone’s lives– in many cases, these are pivotal conversations whose results may be extremely significant. Crucial conversations are defined as discussions between two people where stakes are high, opinions vary and emotions run strong. That sort of interaction is not the kind the authors of this book have in mind they are concerned with the sort of interactions that happen to everyone. The term ‘crucial conversation’ evokes images of great statesmen or men of consequence meeting and discussing issues that will shape the world. Kerry has won many awards and was a 2004 finalist in t h e E r n s t a n d Yo u n g Entrepreneur of the Year Award. Kerry has coauthored The Balancing Act: Mastering the Competing Demands of Leadership and two New York Times bestsellers, Crucial Conversations: Tools for Talking When Stakes are High and Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. He taught at Brigham Young University's Marriott School of Management and then cofounded Interact Performance Systems. Kerry began his research into the challenges of developing and maintaining healthy organizations during his doctoral work at Stanford University. The Big Idea Kerry Patterson Kerry Patterson is the Chief Development Officer and Cofounder of VitalSmarts, a global leader in organizational performance and leadership. Crucial Conversations Tools for Talking When Stakes Are HighĪuthor: Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler Publisher: McGraw-Hill Date of Publication: 2002 ISBN: 0-07-140194-6 Number of Pages: 240 pages
0 Comments
Leave a Reply. |